Questions about our fireplaces?

Not sure which product is best for your space?

Our Bio Flame support team members are here to answer all of your questions. Please send us a message or give us a call.

phone icon Toll Free

1.844.866.8888

Prefer email? Write to us!

For questions or support prior to placing an order

sales@thebioflame.com

For existing order support or tracking inquiries

hello@thebioflame.com

Want to become a dealer?

sales@thebioflame.com

For returns or exchanges *

hello@thebioflame.com

Offices in North America

US Warehouse*

5350 W Harold Gatty Dr Salt Lake City, UT 84116

Canada Warehouse*

7144 Fisher St SE, Calgary, AB T2H 0W5

*Returns or exchanges without an RMA# will not be accepted and any associated re-stocking/shipping fees will be the responsibility of the customer. Please await direction from our Bio Flame team prior to shipping back, exchanging, or returning any product(s).

Please do not mail checks to our offices without direction and approval from our Bio Flame team.

Questions about our fireplaces?

Not sure which product is best for your space?

Our Bio Flame support team members are here to answer all of your questions. Please send us a message or give us a call.

phone icon Toll Free

1.844.866.8888